Privacy Policy

Barqat Android App — Your Privacy Is Our Priority

Last Updated: January 13, 2026 | Effective: January 13, 2026

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1. Introduction

App Identifier

App Name: Barqat

Platform: Android

Purpose: FMCG (Fast-Moving Consumer Goods) order management and delivery platform

Intended Users

Barqat is designed for and intended to be used by:

🔞 Not for Children

This app is NOT intended for children under 13 years old. If you are under 13, you should not use this app. Parents and guardians should monitor their children's device usage.

Welcome to Barqat ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our Android mobile application (the "App").

This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information, including personal data and personally identifiable information (collectively, "Personal Information") through our App.

📌 Important Notice

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App. This policy is specifically for the Barqat Android application.

Note for Pilot Testing: During our initial pilot phase, we use basic registration (Phone & Password). SMS OTP verification is currently disabled and will be implemented as an enhanced security feature after the pilot testing phase concludes.

2. Information We Collect

We collect information necessary to provide our FMCG order management service. Here's exactly what data we collect and why:

2.1 Information You Provide to Us

🔐 Registration and Account Information

📦 Order and Transaction Information

📸 Camera & Media Files

2.2 Information Collected Automatically

📍 Location Data

📱 Device Information

📊 Usage and Analytics Data

2.3 Third-Party Information

2.4 Cookies and Tracking Technologies

The Barqat Android app uses the following for enhanced functionality:

3. How We Use Your Information

We use the information we collect for the following specific purposes:

✅ Service Delivery

  • Create and manage your account
  • Process and fulfill orders
  • Track deliveries in real-time
  • Provide customer support
  • Send order confirmations

📍 Location Services (Future)

  • Currently NOT collecting location data
  • Will track rider/delivery locations in future
  • Will optimize delivery routes
  • Will provide location-based features
  • You will have full control when enabled

📊 Analytics & Improvements

  • Analyze how you use the app
  • Identify popular products
  • Improve app performance
  • Fix technical issues
  • Crash reporting via Crashlytics

💬 Communication

  • Send order updates via SMS
  • Send delivery notifications
  • Respond to your inquiries
  • Send important alerts

📸 Media Processing

  • Store uploaded images securely
  • Display product photos
  • Show profile pictures
  • Enable document uploads

🛡️ Legal & Safety

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect user safety
  • Enforce Terms of Service

Do Not Track

Barqat respects privacy preferences. You can disable analytics and location tracking through app settings and device permissions.

4. How We Share Your Information

We do NOT sell your personal information to third parties. We only share data as described below.

4.1 Service Providers (Required for Operations)

We share information with trusted partners who help us operate the app:

Service Provider Purpose Data Shared
Firebase (Google) Analytics, Crashlytics, Authentication, Data Storage Analytics data, crash logs, user IDs, device info
Payment Processors Process payments and transactions Payment information (tokenized/encrypted)
Delivery Partners Fulfill orders and track deliveries Location data, order details, addresses
Cloudflare R2 Store images and media files Photos, documents, profile pictures
SMS Provider Send order and delivery notifications Phone number, message content

4.2 Legal Requirements

We may share information when required by law or to protect rights:

4.3 Business Transfers

If Barqat is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you via email or app notification.

4.4 Anonymized and Aggregate Data

We may share anonymized data that cannot identify you:

⚠️ Your Information Is Protected

We have data processing agreements with all service providers. They must follow our privacy standards and cannot use your data for their own purposes beyond what's necessary to provide services to us.

5. Firebase Services & Third-Party Disclosure

🔗 Third-Party Services

The Barqat app uses Google Firebase services to provide core functionality including analytics, performance monitoring, crash reporting, authentication, and data storage. Google processes your data according to their privacy policies.

5.1 Firebase Analytics

What it does: Tracks how you use the app, what features you access, and how often.

5.2 Firebase Crashlytics

What it does: Automatically reports app crashes and errors.

5.3 Firebase Cloud Messaging (FCM)

What it does: Delivers push notifications to your device.

5.4 Firebase Authentication

What it does: Manages your login and account security.

5.5 Other Technologies

5.6 Your Control Over Third-Party Services

You can control what data these services collect:

6. Data Security

Protecting your data is our top priority. We implement multiple layers of security to keep your information safe from unauthorized access, modification, or loss.

6.1 Encryption & Technical Security

6.2 Access Controls

6.3 Mobile App Security

6.4 Security Practices

⚠️ Security Disclaimer

No system is 100% secure. While we implement industry-leading protections, we cannot guarantee absolute security. You are responsible for protecting your login credentials. If you suspect unauthorized access to your account, change your password immediately and contact us at [email protected].

6.5 Data Breach Notification

If we discover a security breach affecting your personal information:

7. Data Retention

7.1 Active Account Data

We retain data for:

7.2 Inactive Account Data

After account closure or 2 years of inactivity:

7.3 Analytics and Crash Logs

7.4 Backup Retention

Backup copies may be retained for disaster recovery up to 30 days.

8. Your Privacy Rights & Data Control

You have rights regarding your personal data. We are committed to helping you exercise these rights in a transparent and timely manner.

8.1 Right to Access Your Data

You have the right to:

8.2 Right to Correct Your Data

You have the right to:

8.3 Right to Delete Your Data

You have the right to request:

8.4 Right to Object & Opt-Out

You can opt-out of:

8.5 How to Exercise Your Rights

To request access, correction, deletion, or other privacy rights:

  1. Email: [email protected]
  2. Subject Line: "Privacy Request [Type of Request]"
  3. Include: Your full name, email, phone number, and account details
  4. Specify: Which right you're exercising (access, correction, deletion, etc.)
  5. Timeline: We will respond within 30 days

8.6 Right to Data Portability

We will provide your data in a structured, commonly-used, machine-readable format so you can transfer it to another service if you choose.

9. Regional Privacy Rights

🇪🇺 9.1 European Union (GDPR)

If you're in the EU, you have additional rights under GDPR:

🇺🇸 9.2 California (CCPA)

If you're in California, you have rights to:

9.3 Other Jurisdictions

If your jurisdiction provides specific privacy rights, we will honor them. Contact us to learn more about rights applicable to you.

10. Children's Privacy

10.1 Age Restrictions - Not for Children Under 13

The Barqat Android app is NOT intended for children under 13 years old.

This app is designed exclusively for business users including retailers, riders, storekeepers, and distributors. The app includes order processing, financial transactions, and location tracking that are inappropriate and unsafe for children.

10.2 No Intentional Collection from Children

We do NOT:

10.3 What Happens If We Discover a Child User

If we discover a user under 13 is using the Barqat app:

10.4 Parental Rights & Safeguards

Parents and guardians can:

10.5 Report Child Users

If you're a parent/guardian of a child using this app, or if you see a child using it:

11. Advertisements & In-App Ads

11.1 Current Ad Policy

The Barqat app currently does not display any advertisements to users.

11.2 Future Ad Plans

We may introduce advertisements in the future to support and improve our free service. If we do:

11.3 Third-Party Ad Networks

If we use ad networks in the future, they may collect:

Their privacy policies will apply to their data collection. You can opt-out of personalized ads in Google settings.

12. Third-Party Links & Services

The Barqat app may contain links to third-party websites and services. We are NOT responsible for:

Always review third-party privacy policies before providing your information to them. We are not liable for any third-party data handling.

13. International Data Transfer

13.1 Where Your Data Is Processed

Your data may be transferred, stored, and processed in:

13.2 Legal Basis for International Transfers

We transfer data based on:

13.3 Your Rights Regarding Transfers

You have the right to:

Contact Us About Privacy

Questions About Your Privacy?

We're committed to transparency and are happy to answer any questions about how we handle your data.

[email protected]
Privacy requests, data access, deletion, correction
Within 30 days for formal requests, usually faster

What to Include in Privacy Requests

Privacy Officer

For GDPR and international privacy concerns, you can also contact our privacy team at the email above with the subject "Privacy Officer Request".

14. Changes to This Privacy Policy

14.1 How We Update This Policy

We review and update this Privacy Policy regularly to reflect:

14.2 When Updates Take Effect

14.3 How We Notify You

We'll notify you of material changes via:

14.4 Your Agreement to Changes

If you continue using the app after we post changes, you're agreeing to the updated Privacy Policy. If you don't agree with changes, please stop using the app.

14.5 Version History

You can always view the current version at the bottom of this policy. Previous versions are available upon request.

15. Compliance Standards & Certifications

15.1 Global Privacy Standards

The Barqat Android app complies with the following privacy regulations and standards:

15.2 Security Standards

15.3 Google Play Specific Compliance

We specifically comply with Google Play's requirements including:

16. Appendix: Third-Party Privacy Policies & Resources

For complete information about how third-party services we use handle your data, please visit their privacy policies:

Essential Services

App Store Policies

Device Security

Privacy Resources